Ordering Information

As you browse our website, please know that we’ll be happy to assist you in making your selections and decisions. Arts & Letters offers personalized service from friendly and experienced professionals who love what they do and are passionate about guiding you through this fun process. We welcome your calls and emails anytime.

There is no order minimum.

Turnaround Time

Turnaround time is based on several factors such as the manufacturer of the product, whether a proof is required or requested and where the order ships from. Typically, most products are received within 4-10 business days but turnaround time will increase slightly during the holiday season, mid-October through the end of December.

If you are concerned about getting your order in time, please contact us before ordering. We can let you know how much time your order should take or provide you with an express shipping quote.

Shipping Charges and Sales Tax

We charge a flat rate for shipping based upon the amount of your order. You will only be charged sales tax if you live in the state of Ohio.

Payment Methods

We accept Visa, MasterCard and Discover. Personal checks are welcome. If you choose to pay by check, your order will be processed once your check is received.

Canceling/Changes to an Order

We try to process your order very quickly so, if you wish to cancel or make changes to your order, please contact us as soon as possible after the order has been placed so that we may contact the manufacturer. If the order has already been processed by the manufacturer, we will be unable to change or cancel your order.

Return Policy

We only carry products that meet our strict quality standards and expect you’ll be extremely satisfied with your purchase. Since personalized items cannot be re-sold, we can only accept returns if you received an incorrect item, if there is an error in the personalization, or if the item is defective. We encourage you to inspect your merchandise upon receipt, as returns can only be accepted within 30 days of delivery.

If an error is made by Arts & Letters or the manufacturer, the order will be re-printed and shipped to you as soon as possible, at no cost to you. If a mistake is made by the customer, the order will be re-printed at a discounted rate and shipped as soon as possible. Shipping charges will apply.

Please Note: When a customer approves a proof for any custom stationery item, any reprint charges due to overlooked errors are the sole responsibility of the customer.

Monogram Etiquette

Classic 3-letter monograms feature the last name initial largest and in the center.

When ordering a monogrammed item for an individual, the correct order of the initials is First, Last, Middle.
Ex: Stephanie Ann Jones would be monogrammed SJA

When ordering a monogrammed item for a couple, the correct order of the initials is Her First, Their Last, His First.
Ex: Stephanie and Matthew Jones would be monogrammed SJM

Wording Ideas & Etiquette

We love nothing more than a client who would like a bit of our guidance or expertise. That is, after all, one of our favorite aspects of this business! If you need assistance with wording or have an etiquette question, please email or call us.